Clear terms.
Serious work.

First-month guarantee

If you are not happy with your website after we have delivered two revision batches, you can cancel before your website goes live and we will refund the plan fee you paid for your first month. To claim, email support@tribetech.app before your website goes live. The guarantee applies once per business and does not cover domain or third-party costs already incurred on your behalf. Once your website is live, the standard cancellation terms apply.

1. Who we are and your contract

These terms cover services supplied by Investment Tribe Limited, trading as Tribe Tech ("we", "us"), to the person or organisation ordering them ("you", "client"). We are a Scottish company serving clients across multiple territories. You must have authority to place an order and to act for any organisation or brand you represent.

A contract is formed when we accept your order or proposal, confirm the engagement in writing, or begin agreed work at your request. Your contract consists of the accepted order, any signed statement of work, the agreed brief and the version of these terms accepted for that order, including the data-processing schedule in section 12A where applicable. A signed statement of work takes priority for commercial scope. An expressly agreed data processing agreement takes priority for the processing it covers. Mandatory law takes priority over all of them.

The services are primarily for business use. Describing an order as a business purchase does not remove consumer rights where you legally qualify as a consumer. These terms cover Website Studio, Social Studio, managed services and agreed app, platform, AI and automation projects; they do not make every service part of every plan.

2. Website Studio and bespoke projects

For an eligible brief we accept, the managed website offer includes the agreed brochure website with no upfront build fee and a managed subscription. The UK monthly prices are Start Up £89, Professional £289 and Enterprise £599, plus applicable VAT. New USD monthly prices are $115.70, $375.70 and $778.70 respectively, plus any applicable tax, using the fixed rate of GBP 1 = USD 1.30. Existing accepted subscription prices and terms are retained unless a change is agreed. The verified checkout or accepted proposal sets the price for your order.

• The offer covers the agreed brochure-site design, content and pages. Hosting, maintenance, ongoing support, monthly SEO and available analytics are included while your plan remains active. Start Up includes up to 5 core pages and 5 revision batches per billing month; Professional includes 20 pages and 20 batches; Enterprise includes unlimited core pages and unlimited agreed-scope batches. Start Up allows one additional grace page (6 total); Professional allows 15% page grace (23 total). Beyond that capacity we recommend an upgrade. If you decline, we propose a way to combine your content within the existing allowance and obtain your confirmation before applying it. We do not change your subscription or remove content without your agreement. Required legal pages and blog articles are additional to the core page allowance.
• Our advertised £5,000+ build value describes our standard project value. It is not a cash payment, rebate, resale valuation or a comparison with every other supplier.
• Domains, third-party costs, ecommerce, membership systems, bespoke databases, complex integrations, substantial migrations and new functionality are included only if your order expressly says so.
• Apps, AI systems, digital platforms and other ambitious or expanded projects have a separately agreed scope, milestones, acceptance process and price. We obtain agreement before chargeable work outside your scope begins.

Start Up includes Essential monthly SEO. Professional includes Advanced SEO, a blog and article editor, 15 original articles, the Website editor and 200 successful Website Strategist replies per billing month. Enterprise includes Strategic SEO, 30 original articles, 500 successful Strategist replies, a custom Operations Hub and business system, plus the Website editor. The Operations Hub and business system, for example role-based dashboards, workflow automations and order, stock and customer records, are configured around the requirements you discuss and approve, within the agreed scope. You may connect your own supported email account; provider permissions and sending limits apply, and a connection alone does not authorise sending messages. All three plans support external software links; other external API integrations and separately scoped bespoke software are not included.

Articles are saved for review and require your approval before publication. Strategist conversations are saved to your project and do not submit work automatically: review the proposed brief and expressly submit a revision batch. Failed provider attempts, platform defect fixes and retries of the same job do not use another client credit. Monthly revision, article and reply allowances reset on the subscription billing date without rollover. Published content is retained on downgrade; new work follows the agreed tier. Extra Strategist replies are not billed automatically.

If we decline a project before providing services, we refund payments for services not provided. The managed website offer does not include Social Studio subscriptions, creative generation usage or advertising spend unless expressly stated in your order.

2A. Moving an existing website

The Move my website route first attempts to copy the publicly accessible website files you authorise us to obtain. It aims to preserve existing content, page addresses and appearance, with the technical changes needed to serve the copy, localise supported assets, secure hosting and enable Studio review. It is not a redesign instruction. You confirm that you own the site or have permission to copy, host and modify its code and materials. An accessible URL is not evidence of that permission. Third-party licences, proprietary builders, subscriptions and embedded services may restrict copying or continued use.

A public download cannot recover private source code, server-side applications, databases, customer accounts, orders, passwords or authenticated areas. Forms, payments, booking tools, search, tracking and other external functions may still depend on their original providers. We identify material missing dependencies for review. Keeping a provider connection working may require an owner-supplied export, continuing subscription, supported reconnection or separately agreed migration. Do not cancel old hosting or change DNS until the agreed replacement and required functions have been checked.

The normal transfer attempt does not generate a replacement through AI. A faithful AI reconstruction is an optional fallback requiring your express authorisation. It aims to match the source, but browser behaviour, fonts, animations, unavailable assets and external services can prevent an exact pixel-for-pixel result. Material differences are presented for review; a comparison report is not proof that every interaction or private function has migrated.

The verified original core-page inventory of an accepted transfer is included on any website plan, including after a tier change. Newly requested pages beyond that inventory follow the selected plan, its grace allowance and the upgrade or client-approved consolidation process in section 2. This exception does not increase storage, application-request, revision, article or other allowances. An existing-site transfer, including its authorised faithful reconstruction, does not add a new footer credit under section 9. A subsequent redesign is a separate instruction.

Automatic imports have file-size, total-size, format and access limits. An unsupported or oversized site needs an agreed managed import or a different approach; we do not promise recovery of unavailable files or silently omit them. Saved source copies and drafts support review and recovery but are not a separate backup service with a guaranteed recovery point. Transfers remain subject to ownership, security and agreed launch checks.

2B. Website editor, Operations Hub and account access

The Website editor lets authorised users manage supported page content and layouts within the site's available theme and editor capabilities. Saving a draft, uploading a file or discussing an idea does not by itself approve publication. Use the displayed review, submission and publishing controls. Check changes and keep an appropriate copy of important materials before replacing or deleting them; available history is not a promise of unlimited retention or recovery.

A custom Operations Hub business system is a private application configured from the requirements, user groups and permissions you approve. Its delivered scope sets the supported records, dashboards, actions and integrations. A generated plan, demonstration or field labelled as an integration is not evidence that a live connection or automation has been implemented. AI clarification questions refine the system; unanswered questions do not grant permissions or authorise unsupported processing. Use test data when designing and testing.

You nominate the users permitted to act for your organisation, check their roles, remove access when it is no longer needed and protect devices, passwords and invitation links. Guest reviewers can see the materials their invitation permits; only invite people authorised to receive them. We may rely on instructions submitted through an authorised account within its permissions, while remaining responsible for our own access-control duties. Contact support immediately if access or an instruction appears unauthorised.

A connected mailbox or software account does not authorise unrestricted access, messages, spending or data changes. Email sends require the review and approval provided by the supported workflow; any separately agreed automation must specify its permitted actions. You are responsible for recipient authority, lawful marketing, suppression lists and the accuracy of messages you approve. We do not bypass provider limits or guarantee delivery, inbox placement or recall. Further API connections, regulated decision-making, payroll, payment handling and other specialist functions require express scope and safeguards.

3. Website delivery, feedback and revisions

For an accepted website project, the first private preview is due within 48 hours of completed brief submission on Start Up, 24 hours on Professional, or 12 hours on Enterprise. Each submitted batch of agreed-scope revisions is due in the Website Studio within 18 hours on Start Up, 12 hours on Professional, or six hours on Enterprise. These are elapsed hours across time zones, including weekends and public holidays, rather than UK business hours.

The first preview is a draft for review, not a promise of final approval, domain connection or public launch within that window. A revision batch is the feedback you submit together for processing. Additional feedback becomes a further batch. Your Studio shows when work is still in progress; the existing preview is not confirmation that the latest requests are complete.

Revisions normally amend the current saved build rather than start a new design. We may validate, repair and retry delivery from saved work to complete your submitted instructions. Internal recovery is not a new client revision or permission for additional charges, a redesign, a changed subscription or an unapproved public launch. Questions about missing facts or a material mismatch are raised for your direction. Automated verification does not certify legal compliance, security, accessibility or factual accuracy, and we remain responsible for reasonable care in delivery.

You must supply usable instructions, assets and any access needed for the requested work. If a missing item, an agreed scope change, a legal restriction or an external dependency prevents delivery, we will explain the blocker and confirm a revised timetable. These exceptions do not remove our duty to use reasonable care and skill or any remedy required by law.

Review factual details and the agreed functionality before approving a launch. Website preview and revision windows do not apply to Social Studio campaigns, creative generation, social-network processing, domain registration or bespoke app and AI milestones unless your order expressly includes them.

4. Social Studio and early access

Social Studio supports the social-content workflow made available in your workspace and plan. This may include Brand Kits and portfolios, campaign briefs, AI-assisted copy and images, creative editing and exports, review queues, calendars, supported social publishing, engagement tools and analytics. Available channels, formats, integrations, seats, usage limits and services depend on your accepted plan, account permissions and territory.

The public Social Studio page currently offers early access. Joining its list does not start a paid subscription, guarantee an invitation or launch date, or authorise us to publish to your accounts. Any paid access, trial length, recurring price, usage allowance and conversion to a paid plan must be disclosed and accepted separately.

Where a feature is identified as beta, preview or experimental, its availability and supported workflow may change. We will identify material limitations before you rely on it for agreed work. We do not promise future features as part of a current purchase unless they are expressly included in your order.

Creative generation, premium assets, extra usage and any managed campaign work are charged only on the basis disclosed in your plan or approved quote. Advertising budgets, influencer fees and network charges are separate unless expressly included. We do not incur advertising spend on your behalf without your authorisation.

5. Social accounts, approvals and publishing

You must own or be authorised to manage each connected account and each represented brand. Use the supported connection process, grant only the necessary permissions and keep your nominated reviewers and account access up to date. Each social network's own terms and policies also apply.

A draft, a calendar entry or an account connection is not publication approval. Check the final creative, caption, links, disclosures, destination account, audience and scheduled time before authorising publication. Where the workspace requires a final action such as Publish due, that action must be completed for eligible approved posts. Approval does not by itself enable unattended publishing.

If a plan provides automatic publishing and you expressly enable it, your authorisation applies only to the accounts, content and schedule covered by the settings you approve. Confirm the displayed time zone and any daylight-saving change. Instructions and approvals from your authorised users may be relied on by us.

Delivery depends on network permissions, supported formats, moderation, service availability and API limits. A scheduled or submitted post is not necessarily live; check its delivery result. We will use reasonable care to address service failures, but cannot override a network's decision or guarantee reach, engagement, follower growth or sales. Metrics may be delayed, incomplete or defined differently by each network.

Stop pending activity using the available workspace controls or contact us promptly if you need it stopped. Disconnecting an account may prevent further delivery but does not delete content already published. Removal, correction or recall of live posts is subject to the network's controls; copies or shares made by others may remain.

6. Your content, AI and acceptable use

Provide accurate instructions and keep approvals, access and business details current. You must have the rights and permissions needed for supplied text, designs, images, video, music, fonts, trademarks, personal data and likenesses. Publicly accessible reference websites and social posts are not automatically free to copy. Tell us which material you own or are licensed to reuse.

You retain ownership of your materials and grant us and the providers needed for your service a limited licence to host, process, adapt, reproduce and publish them to fulfil your instructions. This includes sending relevant brief, brand and reference material to an AI provider where you request an AI-assisted feature. It is not a general licence to sell your materials or use confidential content in unrelated marketing.

AI output can contain errors, resemble other work or have restrictions on protection and reuse. Review factual claims, quotations, licences, likenesses and suitability before approval. We do not guarantee that an AI output is exclusive, copyrightable or suitable for trademark registration. Our responsibility to use reasonable care and skill remains.

AI-assisted builds, revisions, strategy, articles, images and Operations Hub design may use OpenAI or Anthropic, with Cloudflare processing supported voice transcription. The model is selected through the platform's configuration and may change while the agreed service remains the same. A model name is not a permanent contractual commitment unless included in your order. We do not authorise use of confidential client material to train providers' general-purpose models; provider processing, retention and security terms still apply. We do not promise zero retention or a particular processing region unless expressly agreed and supported.

Uploads, including supported HEIC photographs and reference documents, may be converted, extracted, resized or compressed to make them usable in the requested service. A reference document, private comment or chat is not intended for public display merely because it is uploaded. An image or other asset selected for a public page will be accessible to visitors and may be copied, cached or indexed. Remove unnecessary personal information and embedded metadata before uploading. Keep your originals; conversion cannot restore detail absent from the supplied file.

You must not use the services for unlawful content, infringement, impersonation, deceptive claims or reviews, undisclosed paid endorsements, harassment, malware, unauthorised scraping or access, or spam. Do not submit sensitive personal information or regulated datasets unless their use and necessary safeguards have been agreed. We may refuse or pause unlawful or unsafe instructions and explain the reason where lawful and practicable.

7. Domains and external services

You are responsible for keeping your domain ownership, registration details and renewal arrangements current. If we purchase, renew or administer a domain for you, the accepted quote sets the registration period, renewal arrangements and total charge, including any disclosed service margin or administration fee. A search or quotation does not reserve a domain; availability is confirmed only when registration succeeds.

Where reasonably possible, domains are registered using your details. You must confirm that your chosen name does not infringe another party's rights. Registrar rules govern registration, renewal, transfer, expiry and recovery. A domain may become unavailable or lapse because of delay, inaccurate details, non-payment or a registrar decision.

Cloudflare, payment providers, registrars, social networks, AI providers, asset libraries and other external services operate under their own terms and availability. Material dependencies and separately payable costs will be identified for your order. We may make a reasonable replacement where necessary, but will explain material effects on an agreed service. This does not exclude responsibility for our own breach or negligence.

8. Prices, taxes and subscriptions

Your verified checkout or accepted proposal states the billing currency, fees, applicable taxes, amount due now, recurring amount, billing interval, any trial and the renewal or first-payment date. Supported international orders may be priced differently, including in USD. A website-plan price is not a Social Studio price. Optional costs must be disclosed and agreed before they are incurred.

Unless the accepted order says otherwise, subscriptions renew for the stated billing interval until cancelled under section 14. Fees are payable in advance. Provide accurate billing country, business status and any relevant tax registration details. VAT, sales tax, GST or another applicable tax will be applied where legally required; no exemption or reverse-charge treatment is automatic. Your bank or payment provider may impose its own currency conversion charges.

We will not change an already accepted fixed project price without agreement. Changes to recurring prices or material plan limits require advance notice and any consent required by law, with an opportunity to cancel before the change applies. Advertised free access or a trial does not authorise an undisclosed charge.

Referral and offer codes apply only to the eligible price, duration and conditions confirmed at checkout. A time-limited discount ends after its stated billing periods, when the accepted normal recurring price resumes. For example, where FREE33 is accepted, the monthly plan price is reduced by 33% for the first three monthly charges, then returns to the agreed normal price; taxes and separately chargeable items follow the checkout or order. A code does not authorise stacking offers, refunds of earlier payments or an undisclosed change to an existing subscription. Withdrawal of a code for future purchases does not remove a discount already validly accepted.

Included hosting capacity is 10 GB storage and 100,000 application requests per billing month on Start Up; 50 GB and 1 million on Professional; 200 GB and 5 million on Enterprise. Storage is ongoing capacity and does not reset each month. Static bandwidth is unmetered; application requests are actions that run application code, not a count of website visits.

Hosting allowance increases and decreases take effect immediately when your service tier changes. Usage already recorded within that billing month carries forward. The changed allowance applies to subsequent activity; earlier activity keeps the allowance that applied then. A tier change does not reset usage or alter your subscription price or billing date. Additional hosting is charged only for intervals covered by your accepted hosting terms.

Verified hosting usage above your allowance is charged automatically to your authorised saved payment method as soon as its attributable provider cost is verified. For GBP billing, USD provider costs are divided by the fixed rate of 1.30 (£1 = US$1.30). The converted cost is then divided by 0.80, plus applicable tax, giving Tribe Tech a 20% gross margin. Collection does not wait for your next subscription payment. You receive an itemised notice before collection and a receipt after successful payment. Any payment requiring your approval remains visible in Plan & usage. Your account shows usage, reset dates and itemised overages, with alerts as allowances are approached and reached. Costs must be attributable to your project; platform failures, unrelated accounts and duplicate records must not be charged to you. Reaching an included hosting allowance does not by itself take your public website offline.

We may pause work or suspend affected services on reasonable notice for overdue payment, subject to mandatory rights. Hosting, maintenance and Social Studio are supplied with reasonable care and skill. Planned maintenance, urgent security work and external outages can affect availability; we do not promise an uninterrupted or entirely error-free service.

9. Ownership, usage rights and website credit

You retain rights in the material you supply. We and our licensors retain rights in pre-existing tools, methods, templates, reusable components, software and know-how. Once the amounts due for the relevant work are paid, you may use the final bespoke website, campaign content and visual assets created for you for their agreed purpose, subject to third-party licences and the AI limitations in section 6. An assignment of ownership or delivery of source files applies only where agreed in writing.

Your subscription provides access to the agreed service; it does not transfer ownership of Website Studio or Social Studio. Available exports and their permitted use depend on your plan and the relevant asset licences. Migration, source files and handover assistance are included only if agreed and may involve additional fees or technical restrictions.

Website credit. Every website we newly build or redesign includes a visible Built by footer credit, followed by the small official Tribe Tech logo and a link to tribetech.app. The link is marked nofollow, so it passes no search ranking to us. The credit stays in place while we host your website; after an agreed transfer you may remove it. An existing-site transfer under section 2A, including an authorised faithful reconstruction, does not add this credit or claim that we created the original design. This section is subject to mandatory law. It does not require a Tribe Tech credit on social posts unless separately agreed.

After public launch we may identify you and show non-confidential work in our portfolio, unless you ask us in writing not to. This does not authorise disclosure of private drafts, account data or confidential campaign plans, or imply your endorsement of unrelated services.

10. Marketing, compliance and results

Tell us the markets, languages and audiences your website or campaign will target, including any regulated sector or age restriction. Your business, products and instructions must comply with the laws and advertising rules that apply to those audiences, not just the country where you are based. Both parties remain responsible for legal obligations that apply to their own activities.

For Social Studio, this includes substantiating product claims, obtaining permissions, identifying advertising and paid relationships clearly, using lawful direct-marketing practices, respecting platform policies and applying any required disclosures for AI-generated or altered media. Do not fabricate endorsements or present generated people as genuine customers.

For website work, the agreed build includes appropriate legal-page and footer implementation based on the geography and business information you supply. Existing notices may be reused where you have the rights and confirm they remain appropriate. You must check business details and obtain any specialist review needed for local privacy, cookies, accessibility, consumer and sector requirements. Template text and technical implementation are not legal certification.

Unless separately agreed with an appropriately qualified professional, our services are not legal, tax, regulatory or financial advice. We do not guarantee a search ranking, AI citation, platform approval, regulatory outcome, revenue or other marketing result.

11. Working across territories

We deliver services internationally from a business registered in Scotland. For projects involving the United Kingdom, the European Union or European Economic Area, the United States or other markets, the accepted order confirms the supported scope, billing arrangements and any local requirements. Availability of the website does not mean every service, channel, payment method or feature is available in every country.

Our team and service providers may work across time zones. Unless an order specifies otherwise, written project deadlines use the time zone identified in the order or Studio; the elapsed-hour website windows in section 3 are unchanged by your location. Confirm the time zone attached to each social publication.

We and you must comply with applicable trade restrictions, export controls and sanctions. We may decline or restrict a service where delivery would be unlawful. Local hosting, data residency, language, licensing, accessibility or regulatory requirements must be raised before acceptance so that support, safeguards and any additional scope can be confirmed.

Mandatory local rights remain. Nothing here overrides applicable consumer, privacy or other protections that cannot lawfully be waived. Where relevant, this includes mandatory UK protections, EU/EEA national protections and applicable US federal or state rights. The choice of Scots law does not remove those protections, and we do not treat these terms as proof of compliance in every jurisdiction.

12. Confidentiality and personal data

Each party will protect the other's confidential information and use it only to provide or receive the agreed services, except where disclosure is authorised or legally required. We may share relevant information with team members and suppliers who need it for the service and are subject to appropriate confidentiality and data obligations.

Our privacy notice explains how we use account, enquiry, billing, security and early-access information for our own purposes as a controller. You normally remain the controller of your customer, staff, supplier and audience information. Where we handle that information on your behalf, the data-processing schedule in section 12A forms part of an order accepting this version of these terms. An existing or separately signed data processing agreement is not silently replaced. If you act as a processor for someone else, obtain their authority and document the corresponding instructions before involving us as a sub-processor.

We must establish the relevant safeguards before a restricted international transfer, such as applicable adequacy regulations or approved contractual safeguards and the required transfer assessment. For UK data this may involve the UK IDTA or UK Addendum; EU/EEA data may require the applicable EU standard contractual clauses. The processing schedule is not itself a completed international transfer instrument, and accepting these terms is not blanket consent to unrestricted transfers.

You must have a lawful basis to supply personal data and provide any required notices. Do not assume a region-specific storage commitment: any data residency requirement must be expressly agreed. Retention, deletion and lawful recordkeeping follow the applicable agreement and privacy notice; ending an account does not automatically delete public social posts or records another provider must retain.

12A. Client data-processing schedule

Scope. This schedule covers personal data we process for you to deliver the ordered website, Website editor and Operations Hub, Social Studio or related managed service. The order and your saved instructions identify the features used. Processing may include collecting, hosting, organising, displaying, amending, transmitting, returning and deleting ordinary business contact details, account identifiers, correspondence, images and records you supply about customers, prospects, staff, suppliers, reviewers and website or social audiences. It continues for the service duration and the necessary return or deletion period below. Special-category data, criminal-offence records, children's data, identity documents, payment-card details and other high-risk datasets are outside this standard scope unless expressly agreed with appropriate safeguards.

• Your decisions. You decide the purposes and lawful basis, give required notices, specify authorised users and lawful instructions, keep data accurate, and arrange necessary consents and assessments. Use only data needed for the approved workflow. Raise sector, residency or sensitive-data requirements before supplying the affected data.
• Our instructions. We process client data only on your documented instructions, including your approved workspace actions and transfers, unless applicable law requires otherwise. We will inform you of a compulsory instruction where lawful, and promptly flag an instruction we consider contrary to applicable data-protection law. We do not sell client data, use it for our own advertising, or authorise general-purpose model training on it.
• Confidentiality and security. People authorised to process client data must be bound by confidentiality. We maintain technical and organisational measures appropriate to the risk, including access controls and separation between client workspaces, encryption in transit, protected connection credentials, monitoring and activity records. We assess resilience, recovery and the effectiveness of safeguards. This is not a promise of absolute security, unrestricted backups, certification or a hosting region not agreed in your order.
• Sub-processors. You give general written authorisation for the providers in section 12B only as needed for the features you order or enable. We impose equivalent applicable data-protection obligations and remain responsible for their performance of those obligations. We will notify your nominated account contact before adding or replacing a sub-processor for client data, normally at least 14 days in advance, and allow a reasonable objection on data-protection grounds. We will discuss an alternative or how to end the affected processing if the objection cannot be resolved; this is not permission to make an unlawful transfer.
• Rights and assistance. Taking account of the processing and available information, we help you respond to individuals' rights requests and meet obligations concerning security, breach reporting, impact assessments and regulator consultation. We refer requests about your client data to you unless required otherwise by law. Any charge for additional bespoke assistance must be reasonable and agreed, and must not prevent mandatory assistance or charge you to correct our own breach.
• Incidents. We notify you without undue delay after becoming aware of a personal-data breach affecting your client data, supply available relevant information in stages and cooperate with containment and remediation. You remain responsible for your required regulator and individual notifications. A notice is not an admission of liability, and we do not wait for a complete investigation before necessary notification.
• Return and deletion. When the affected processing ends, we return or securely delete client personal data at your choice and delete remaining copies, except where applicable law requires retention. If you give no return instruction, deletion is the default after arranging the end-of-service process. Backup copies awaiting safe deletion must be isolated from ordinary use and removed on their applicable deletion cycle; we can explain the relevant timetable. This obligation is separate from any charge for redesign, proprietary-source delivery or bespoke migration assistance.
• Accountability. We provide information needed to demonstrate compliance with this schedule and permit and contribute to audits or inspections by you or your authorised auditor. Reasonable notice, confidentiality and proportionate arrangements protect other clients and system security; these arrangements do not obstruct a competent regulator or an urgent justified investigation. The schedule does not limit an individual's rights, statutory liability or a regulator's powers.

Contact support@tribetech.app with your account reference for processing instructions, provider details, a return or deletion request, or an audit request. Additional processing outside this schedule requires recorded agreement; a useful draft can proceed with non-personal test data while those decisions are clarified.

12B. Providers, analytics and data limits

The following providers are used only where needed for your service. We can confirm the provider, processing locations and safeguards relevant to your order. Do not assume all information remains in the UK.

• Cloudflare, Inc.: hosting, security, databases, file storage, aggregate website analytics and supported voice transcription.
• GitHub, Inc.: source control, restricted build workflows and saved job artifacts for delivery and recovery. Private build records are distinct from files you approve for a public website or repository.
• OpenAI and Anthropic: relevant briefs, reference content and saved drafts for the AI features used, according to the configured provider and its commercial data-processing terms.
• Google Workspace: service correspondence and collaboration. A client-selected Google, Microsoft or other supported mail or software provider receives data needed for an authorised connection or action; some providers also act as independent controllers under their own terms.

Revolut, registrars, social networks and advertising platforms may handle data as independent controllers for their own regulated or platform functions. See the privacy notice for purposes, recipient details, retention and rights. Providers' contractual and legal retention can differ from our workspace retention; disconnecting a connection cannot recall data already lawfully sent.

Aggregate analytics are enabled globally, including the UK, on supported connected sites. Page views and visits are measured events, not an exact count of identifiable people. Browser blocking, detected bots, consent for optional advertising tags, time zones, reporting delays and provider definitions can affect comparisons. We distinguish unavailable data from zero activity. Enabling optional advertising measurement or connecting a marketing account does not authorise new campaigns, general data sharing or spending.

13. Responsibility and liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or anything else that cannot lawfully be excluded or limited. Nothing limits a consumer's mandatory remedies. We remain responsible for exercising reasonable care and skill in our own work, including when we use suppliers.

For business customers only, and subject to the paragraph above and applicable law, we are not liable for indirect or consequential loss or loss of profit, revenue, anticipated savings, opportunity, goodwill, business or data. Our total aggregate liability under the affected contract is limited to the fees paid to us under that contract in the 12 months immediately before the event giving rise to the claim.

For business customers, you will reimburse reasonable third-party claims and costs resulting from your infringing materials, unlawful instructions or material breach, except to the extent caused by our breach, negligence or misconduct. We will notify you promptly, give reasonable cooperation and an opportunity to participate in the defence, and will not agree a settlement binding you without your consent, which must not be unreasonably withheld.

Where you qualify as a consumer, responsibility for loss and available remedies are determined by applicable consumer law rather than the business-only exclusions, cap or reimbursement clause above.

14. Cancellation, suspension and handover

You can request cancellation using an available account control or by emailing support@tribetech.app. We will confirm the affected subscription and effective date. Future renewals stop when cancellation is confirmed by the payment provider. If our cancellation process fails, contact us so we can correct it; a technical failure does not remove your statutory cancellation rights.

Service access after cancellation. Under the managed service, confirmed cancellation may end access and hosting immediately, and a website may be taken offline at that point, unless your order or cancellation confirmation provides a later end date. Check and arrange any required handover before cancellation. This is subject to any continuing access, refund or other remedy required by applicable law.

For Social Studio, ending access may stop pending publishing and access to the workspace. Request available exports and review pending activity before the effective date. Content already published on your social accounts remains subject to your control and the network's rules; cancelling Social Studio does not automatically remove it.

Domain ownership remains with the registered owner. Exports, migration, transfer, archive retrieval or other handover depend on the agreed plan, licences and technical availability and may be quoted separately. Amounts paid are not refundable merely because a business customer changes its mind, but refunds required by law, for our breach or expressly agreed remain available.

If you contract as a consumer, applicable cooling-off, cancellation and refund rights take priority. Acceptance of these terms alone does not waive them. Any express request to begin work early, consent to immediate digital supply or acknowledgement required by law must be obtained separately. You can tell us you wish to cancel by a clear statement sent to the email or registered address in section 1.

We may suspend or end affected services for a material breach, overdue payment, serious security risk, unlawful activity or a dependency that prevents delivery. Where reasonably practicable we will explain the issue, give an opportunity to remedy it and address prepaid undelivered services under your agreement and applicable law. Immediate action may be necessary to contain a security or legal risk.

15. Disputes, changes and general terms

Please send complaints or formal notices to support@tribetech.app or our registered office, including the project or account reference and the outcome you are seeking. We will consider the issue and seek to resolve it with you. This does not prevent an urgent legal application or a complaint to a competent regulator.

Unless a signed agreement expressly states otherwise, Scots law governs the contract and the Scottish courts have exclusive jurisdiction for business disputes, subject to mandatory law. A consumer retains any mandatory right to rely on the law of, or bring proceedings in, their home jurisdiction. This clause does not impose mandatory arbitration or waive statutory remedies.

This version applies to new orders accepted from the date shown above. It does not automatically rewrite an existing accepted order. Material changes proposed for an existing service or renewal will be notified in advance, with any legally required consent and an opportunity to end the service before the change applies. Posting revised terms alone is not retrospective acceptance. Save a copy of the terms and order you accept.

Neither party is responsible for delay to the extent caused by events outside its reasonable control, but must take reasonable steps to reduce the effect and keep the other informed. This does not remove mandatory remedies or payment obligations for services already supplied. Contract transfers require consent unless lawfully permitted by the agreement; an invalid provision is separated without invalidating the remainder, and delayed enforcement is not a waiver.